Support

How do the 5 free photos work?

You can shoot, import, and edit as much as you like for free. Exporting a finished photo to your library uses one of your 5 free photos. Re-exporting the same photo after more tweaks doesn't use another one. Once you've used all 5, a one-time purchase unlocks unlimited exports.

Is it really a one-time purchase?

Yes. $9.99 once, no subscription, no account. The purchase is tied to your Apple ID and works across your devices.

I bought the unlock but the app says I haven't.

Open the app, go to Settings → Simul Studio → Restore Purchase. Make sure you're signed into the same Apple ID you bought with. If it still doesn't work, email us.

How do I get a refund?

Apple handles all payments and refunds. Request one at reportaproblem.apple.com — refunds are at Apple's discretion, usually resolved within a couple of days.

Are my photos uploaded anywhere?

No. Everything happens on your device. We have no servers, no accounts, and no analytics. See our Privacy Policy.

My edits disappeared / a photo won't load.

Edits are stored on your device and survive app restarts. If a photo fails to load, try clearing the thumbnail cache in Settings → Storage → Clear Thumbnail Cache (your photos and edits are not affected). If the problem persists, email us with your iOS version.

Can you add a specific film preset?

Probably! We love preset requests — send the film stock you have in mind to support@roadmanstudio.com.