Support

How do the 5 free photos work?

You can shoot, import, and edit as much as you like for free. Exporting a finished photo to your library uses one of your 5 free photos. Re-exporting the same photo after more tweaks doesn't use another one. Once you've used all 5, a one-time purchase unlocks unlimited exports. This works the same on iPhone and Android.

Is it really a one-time purchase?

Yes. You pay once, with no subscription and no account. The App Store or Google Play shows the price in your local currency before you buy (US$9.99 on the US App Store). On iPhone the purchase is tied to your Apple ID. On Android it's tied to your Google account.

I bought the unlock but the app says I haven't.

iPhone: open the app, go to Settings → Restore Purchase, and make sure you're signed into the same Apple ID you bought with.

Android: open the unlock screen in the app and tap Restore. Make sure Google Play is signed into the same Google account you bought with.

If it still doesn't work, email us.

How do I get a refund?

Payments and refunds are handled by the store you bought from. On iPhone, request one at reportaproblem.apple.com. On Android, follow Google Play's refund steps. Refunds are at the store's discretion and are usually resolved within a couple of days.

Are my photos uploaded anywhere?

No. Your photos and edits stay on your device, and we never receive them. On iPhone you can choose to turn on iCloud Sync, which backs up your library to your own iCloud account. The app has no account. Our website uses limited anonymous, cookieless analytics. See our Privacy Policy.

My edits disappeared / a photo won't load.

Edits are stored on your device and survive app restarts. On iPhone, if a photo fails to load, try Settings → Clear Thumbnail Cache. Your photos and edits are not affected. If the problem persists, email us with your device and OS version.

Can you add a specific film preset?

Probably! We love preset requests. Send the film stock you have in mind to support@roadmanstudio.com.